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What Netflix And Net Neutrality Could Mean For So-Slow Internet In Small-Town Kansas

Josh Harbour
special to Kansas News Service
Angel Alvarez, center, holds his phone as he and Eduardo and Giovanni Alvarez watch Youtube videos. They're camped outside the library in Plains, Kansas, using the Wi-Fi signal because broadband can be hard to come by in town.

Ashley Leal parks in front of the Plains, Kansas, Community Library. It’s about to close, but she doesn’t care. She pulls out her blue laptop.

“I’m ... using the Wi-Fi,” Leal says with a laugh.

Her home internet was so slow, she came to the library parking lot. Cars often idle there in the evening while their drivers tap into a plodding, but treasured, link to the internet.

“I’m just thankful that we have somewhere to go,” Leal says.

It’s the only free internet in this small western Kansas town. For many people, it’s the only internet, period. Surprisingly, part of the problem and the solution, for rural areas may lie in Netflix traffic.

While 10 percent of Americans had no access to broadband in 2016, that number was nearly 40 percent in rural areas.

The more remote you are, the more critical the connection to the rest of the world. But the Federal Communications Commission says while 10 percent of Americans had no access to broadband in 2016, that number was nearly 40 percent in rural areas.

In the Digital Age, bandwidth influences where businesses locate, which towns young people settle down in or flee, and whether the growing ranks of rural elderly can stay by using long-distance health care. It’s how people apply for jobs, how children tackle their homework, how friends and family stay in touch.

But broadband becomes more expensive as it strains to reach distant and sparsely populated areas. It just takes more cable, utility poles or even cell towers to carry all those ones and zeros longer distances. Yet the costs are split between fewer people than in cities or suburbs.

Phone and cable companies have been reluctant to spend so much money to reach so few customers. That’s why some analysts are dubious that the private sector will solve the rural broadband shortage.

The challenges of providing rural broadband echo efforts in the last century to make telephone service nearly universal. To achieve that, Americans taxed phone bills to underwrite the steep cost of stringing copper wires out to rural customers.

So should city dwellers chip in again to make sure everybody can hunt for work online and stream Netflix?

Or should part of that bill be paid by companies that do business over the internet, the way truckers pay for roads through tolls and fuel taxes? Companies such as, say, Netflix? The video-streaming platform consumes nearly half the bandwidth of some rural communities, effectively cutting peak internet speeds by 50 percent for everyone in the area.

Some people wrestling with ways to wire rural Kansas, and similar areas across the country, say a Trump-era change in regulation could either solve the problem or make things worse.

During the Bush and Obama years, net neutrality governed the internet. It insisted that all online traffic move with the same priority — whether it’s a video of an infant shared with Grandma or an episode of “Stranger Things” streaming to millions.

That all-data-is-equal mantra aimed to allow innovation by preventing corporate giants from muscling out start-ups or yet-to-be-imagined internet applications.

Now the FCC under the Trump administration has dumped net neutrality, allowing fast lanes on the information superhighway for companies willing to pay a premium. Some of the new rules began to take effect this week.

Some people, including firms that sell internet service in small towns, think those tollways could help bring robust broadband to places like Plains. Others suggest taxing Netflix and other big bandwidth users to build more bandwidth where it’s most scarce. 

At stake is whether remote towns in Kansas and elsewhere will find themselves on the wrong side of the digital divide.

"Not everybody wants to live in a city. But they still want Internet."

“Just like you would say it would be crazy for somebody to live without electricity, it would be crazy for somebody to live without internet,” said Dan Wallach, a computer science professor at Rice University. “That’s just how the world works now. …  Not everybody has the kind of job that would bring them to the city, not everybody wants to live in a city. But they still want Internet.”

When the FCC wiped away net neutrality rules last December, commission chairman Ajit Pai characterized the decision as a rollback of a 2015 Obama-era regulation that he said had hurt infrastructure investment.

Credit FCC
Ajit Pai

“What is responsible for the phenomenal development of the Internet? It certainly wasn’t heavy-handed government regulation,” Pai, who grew up in Parsons, Kansas, said in a statement at the time.

Rather, he argued that “heavy-handed micromanagement” had discouraged private investment in rural areas.

But John Peha said the FCC action erased over a decade’s worth of thinking about how to regulate the internet. He’s a Carnegie Mellon University professor of engineering and public policy and was chief technologist at the FCC for some of the Obama years.

Pai had noted that internet infrastructure investment dipped in 2015. He attributed the drop to over-regulation. Peha had a different analysis. He noted that Comcast, for instance, told shareholders at the time that net neutrality hadn’t influenced its business decisions.

“What these companies have said, not to the FCC but to their shareholders — in legally-binding language — they have said net neutrality regulations did not impede their investment,” Peha said.

Catherine Moyer, CEO of the nonprofit Pioneer Communications in Ulysses, Kansas, said net neutrality hadn’t thwarted her company’s infrastructure spending, either. Rather, she said the broadband investment drop in 2015 was likely due to uncertainty about internet infrastructure subsidies.

The Universal Service Fund charge on most phone bills was set up to subsidize phone service for the poor and for high-cost, usually rural, areas. Now some of that money also goes toward internet service. For example, those taxes support the federal E-Rate program to subsidize internet costs for schools and libraries. As of 2013, another portion was diverted into the Connect America Fund to be spent on information infrastructure in places where it was lacking.

Moyer said that in 2015 banks were reluctant to lend money to rural internet service providers, or ISPs, out of fear that the subsidies might disappear. Without government spending to help internet infrastructure construction, she said, the banks worried ISPs would struggle to repay loans.

In March, the FCC authorized an added $540 million to help phone and cable companies wire costly-to-service places. But a study released earlier this year found the cost of just connecting schools, libraries and health providers — but not homes — in the country would cost nearly $20 billion.

Moyer said now that net neutrality rules have gone away, there’s a chance to bargain with Netflix and other companies looking to spare their customers the purgatory of buffering.

More than half of Pioneer’s traffic is now streaming video. Netflix alone accounts for 42 percent. That’s clogging Pioneer’s network.

Credit Pioneer Communications
Pioneer Communications
Catherine Moyer

“If we were to say, ‘We’ll prioritize your traffic, Netflix, if you pay us ‘X’ dollars per month,’ that’d be great,” Moyer said.

As a co-op, Moyer says, Pioneer would invest any extra money into infrastructure. That would bolster Pai’s argument that deregulation could build a better internet.

Currently, she said, Netflix is driving the need for Pioneer to upgrade. But the streaming service doesn’t pay Pioneer a dime.

When Netflix sends a bit of data to one of Pioneer’s customers, the company pays a local ISP where its computer servers operate to steer its traffic onto the so-called backbone of the internet. A backbone provider moves that data over to Pioneer’s network. The Netflix customer pays Pioneer for the final delivery to the home.

On small-town streets, most traffic comes from local drivers who are all paying for the roads. Yet almost half of the traffic and congestion on Pioneer’s local network comes from a single company -- Netflix -- that doesn’t pay for local infrastructure. While Netflix pays an ISP for the first part of its journey, it pays nothing to the ISPs at the other end.

Ditching net neutrality might let Pioneer charge Netflix a toll to use its local roads — and create the income needed to keep those roads capable of handling heavier traffic.

But an end to net neutrality, basically a change in traffic rules, might fundamentally change internet dynamics. With that regulation gone, critics worry ISPs will use the power to squash competition by deciding differing prices for different traffic.

Some analysts argue that Netflix, for example, might never have taken off without net neutrality. Cable companies might have seen it as a threat to the channels they sell and demanded prohibitive fees for carrying the service. Internet providers that were also selling phone service might have felt similarly threatened by Skype. Those analysts worry that the loss of net neutrality may block out future internet innovations as well.

Companies still might conclude it’s not worth the cost of paying a toll to reach tiny markets like those in western Kansas.

Meanwhile, ideas are circulating about other ways to scratch together money for a better rural internet.

Kansas state Sen. Tom Sloan proposed a bill in February that would tax companies such as Netflix and funnel the revenue into a rural broadband fund. Yet there’s some debate over whether Kansas could enforce the tax. Federal statutes only allow states to tax intrastate telecommunications. Services such as Netflix operate between states.

Sloan’s bill has stalled in committee. Instead, lawmakers are dispatching a task force to study rural broadband.

Or small cities and towns can build their own services.

"Municipalities are perfectly positioned to go and build these systems and be patient."

“It's a very straightforward, boring utility business,” said Joshua Montgomery, a co-founder of Wicked Broadband in Lawrence. “Municipalities are perfectly positioned to go and build these systems and be patient.”

Still, the idea of publicly owned internet services has sometimes proved daunting.

Chanute, a town of 9,000 people in southeast Kansas, explored the idea of tapping into a network at the local community college. But the plan stalled when the city couldn’t raise enough money. Ottawa, Kansas, lets business tap into their municipal network but decided it would be too expensive for residential customers.

Critics worry that municipal ISPs will pose unfair competition to private services — and discourage commercial investment.

Wireless technology may offer some hope. As 5G cellphone technology comes online over the next decade, wireless speeds could quickly leapfrog past the current wired options in rural areas. 

That’s a hope for reaching remote areas, but not a quick fix. Companies will likely remain reluctant to spend in places with the least customers — even 3G proves elusive in rural areas.

Meanwhile, Cable companies have begun to toy with fixed wireless technology that would beam a high-speed signal directly to a home — reducing some of the steep costs of burying cables or stringing them on utility poles. Tech mogul Elon Musk has plans for a network of low-flying satellites that would provide basic internet to even the most remote ranches.

Ultimately, though, wireless will hit a limit.

“There’s a certain amount of bandwidth they've got in in the sky. And once it’s full you can’t push any more bits,” said Wallach, the Rice University computer scientist. “With wires, you can always run another wire.”

Finally, price is a problem. In Plains, Kansas, the problems double up. Internet connections aren’t just slower, they’re costlier.

Service through AT&T runs $61 per month, and its advertised speed is more than 150 times slower than what multiple companies sell in Kansas City for around the same price.

(Article continues below.)

Credit Josh Harbour / special to the Kansas News Service.
special to the Kansas News Service.
Willie Knelssen, 19, uses his phone to connect to the Plains Community Library's Wi-Fi after the library closed for the day. It's common to see residents parked outside of the library after regular business tapping into the internet because it's one of the few sources of broadband in town.

So, in Plains, people often turn to the library. Patrons connected to the library Wi-Fi around 28,000 times last year. Barely 1,000 people live in Plains.

Libraries across the U.S. have quietly served as a de facto safety net for internet connections since the days of dial-up. First, they offered computer terminals and later added Wi-Fi. Now some libraries in Kansas even lend patrons portable hotspots to bring the Web home.

“One of the big pushes across the country has been to put a laptop or tablet in every child's hand,” said Steve Andrews, a system administrator for the Southwest Kansas Library System that supports 30 libraries. “People fail to realize that child might not have Internet access at home.”

Rural libraries pay for their internet connections, like schools, largely through the federal E-Rate program. Without that money, Andrews said, library internet could easily go away.

And libraries can only share as much internet much internet as they can tap into.

At best, the Plains Community Library only gets up to 6 megabits per second for download speeds to share among its patrons. That’s less than a quarter the speeds required for the FCC’s definition for broadband — and far more sluggish than what most people have piped to their homes in Johnson County or Wichita.

On a busy day, that single connection in the library may be split a dozen ways.

But as slow as the connection in Plains parking lot is, Leal said she isn’t sure what she’d do without it.

“I guess,” she said, “go to a farther town and go to another library.”

Ben Kuebrich reports for High Plains Public Radio in Garden City and the Kansas News Service, a collaboration of KMUW, Kansas Public Radio, KCUR and HPPR covering health, education and politics. Follow him on @Ben_Kuebrich. Kansas News Service stories and photos may be republished at no cost with proper attribution and a link back to the original post.