The hearing impaired, among others, can now text 9-1-1 in emergencies.
As The Prowers Journal reports, the Prowers County Emergency Telephone Authority now offers that option as an integrated service to its 9-1-1 network and 9-1-1 equipment.
There are certain situations that call for a text to 9-1-1 rather than a call.
Here is when to text an emergency call: if you are hearing impaired, when a voice call could increase a threat, if you are injured and cannot speak, and if you are in a remote location and can only send a text message.
The other benefit of texting to 9-1-1 is that it can be used if a voice call fails due to high volume of phone activity.
Here is how to text in an emergency:
- Enter the numbers “911” in the “To” field.
- The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed.
- Push the “Send” button.
- Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
- Text in simple words- do not use abbreviations.
- Keep the text message brief and concise.
The Prowers Journal reports that the 9-1-1 text service isn’t available in all areas, but the five major carriers, Viaero Wireless, AT&T, Spring, T-Mobile and Verizon Wireless, have agreed to offer the service.
Those outside the area of service will receive a message stating that the text is not available and will be directed to instead call 9-1-1.
